• ARKTIS IT solutions GmbH
        • IT Solutions

        • Companies and government agencies require networks with high availability. We ensure that your systems can be flexibly administered and secured.

          Learn more >

        • TGA Solutions

        • We offer all infrastructure solutions for buildings of all kinds, always with a view to the economical use of resources and a high level of security.

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        • We offer integrated solutions to render your communication more efficient, in particular in terms of customer contact and availability.

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        • We design, develop, and integrate system-house solutions and media technology for public authorities, schools, and universities as well as in the health care sector. ​

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        • Communication

        • We specialize in consulting, commissioning, training, and maintenance of communication solutions of all kinds.

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        • Infrastructure

        • We offer comprehensive infrastructure solutions for buildings of all kinds, always with a view to economical use of resources.

          Learn more >

        • Workplace

        • Targeted use of network security protects your systems and machines optimally from all influences.

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        • Media & AV

        • Digitization is the current predominant challenge. We are an experienced service provider and can support our customers as they move into the future.

          Learn more >

  • Services
  • Career
  • Contact
  • Partner
  • About ARKTIS
  • ARKTIS IT solutions GmbH
        • IT Solutions

        • Companies and government agencies require networks with high availability. We ensure that your systems can be flexibly administered and secured.

          Learn more >

        • TGA Solutions

        • We offer all infrastructure solutions for buildings of all kinds, always with a view to the economical use of resources and a high level of security.

          Learn more >


        • We offer integrated solutions to render your communication more efficient, in particular in terms of customer contact and availability.

          Learn more >


        • We design, develop, and integrate system-house solutions and media technology for public authorities, schools, and universities as well as in the health care sector. ​

          Learn more >

        • Communication

        • We specialize in consulting, commissioning, training, and maintenance of communication solutions of all kinds.

          Learn more >

        • Infrastructure

        • We offer comprehensive infrastructure solutions for buildings of all kinds, always with a view to economical use of resources.

          Learn more >

        • Workplace

        • Targeted use of network security protects your systems and machines optimally from all influences.

          Learn more >

        • Media & AV

        • Digitization is the current predominant challenge. We are an experienced service provider and can support our customers as they move into the future.

          Learn more >

  • Services
  • Career
  • Contact
  • Partner
  • About ARKTIS

Service & Projectmanagement

Service & Support

ARKTIS GmbH offers comprehensive services for all project phases from a single source.

Standards

We implement projects based on certified quality standards in accordance with ISO 9001. Our service processes are structured in accordance with ITILv3.

Project management

Our experienced project managers will see your project to successful completion from the very beginning, centrally from our main site in Berlin. Rely on a project manager as your single point of contact (SPOC).

Consulting

We offer advice grown from many years of expertise and provide accurate error analysis and troubleshooting. We support you in the design of optimization opportunities and resources, such as call-flow redesign. We support every project with professional project and quality management.

Project planning and documentation

Good planning is an essential contributor to a project’s success. Our engineers and CAD drafters take care of design, planning and subsequent documentation for you.

Configuration and preparation

Our logistics center inspects your devices and components before delivery, configures them to customer requirements and prepares them for shipment.

Delivery and installation

Our experienced technicians take care of installations on site up to complete commissioning of the entire system. They make sure that all expert reports required are provided.

Torsten Frank

Contact – Projectmanagement office

I plan, coordinate and supervise your project together with my team.

Kevin Geschke

Contact – Service

I am your contact person for all matters concerning service – together with my team we ensure a trouble-free process.

Guaranteed ARKTIS quality

We live up to our promises. We regularly submit to numerous certification processes in order to be able to assure you of the best possible and independently tested quality at all times.

Our solutions benefit our customers

We offer maintenance services for your equipment, performed by certified technicians as ordered. We also render troubleshooting services under consideration of different recovery times. Our services can be rendered both on-site and remotely by way of remote access.

We maintain a service desk with 24×7 availability via a nationwide uniform phone number and supported by a ticket system with stored escalation processes as a level-1 service. Sophisticated spare parts logistics with warehouses in several locations throughout Germany ensure timely availability of any required spare parts. Our specialized technical staff holds many certifications from a wide range of manufacturers. ARKTIS also has many partners for direct manufacturer access in 3rd level service.

The ARKTIS service range is complemented by a comprehensive range of training courses,

among them user training for installed devices and systems as well as extended administrator training. This will help you effectively design your daily work with the systems and make the best possible use of your systems’ optimization options and resources.

We will specify the length and depth of training together with you in advance and tailor it precisely to your needs, e.g., as an event in our training rooms in Berlin or at your site, as a standard training package or with bespoke content, as a theory course or hands-on practice.

Learn more about our solutions

High & Low Voltage

Communication

Infrastructure

Workplace

Media & AV

Ihr Whitepaper

"DIGITALER GERICHTSSAAL"

IST NUR NOCH EINEN KLICK ENTFERNT!

Nach erfolgreicher Registrierung erhalten Sie eine E-Mail mit dem Zugang zur Studie “Digitaler Gerichtssaal”. Vielen Dank!
HERZLICH WILLKOMMEN

Wir als COCOSOFT Group bündeln drei Unternehmen, welche zusammen besonders bedarfsgerechte IT-Lösungen für die Märkte in Deutschland und Europa anbieten. Die Basis dafür liegt in dem Verständnis für individuelle Lösungen und dem guten Verhältnis zu unseren Kunden und Partnern.